Have a question about Safex? Our support team typically responds within 24 hours.
Whether you have a question about the app, need help with your wallet, or want to report an issue — we're happy to help. Send us a message and we'll get back to you as quickly as possible.
For security reasons, never share your 12 or 24-word seed phrase with anyone — including our support team. We will never ask for it. Anyone asking for your seed phrase is attempting to steal your Bitcoin.
Fill in the form below and we'll get back to you by email.
Quick answers to the most common questions about Safex.
Your seed phrase is 12 or 24 random words that represent the master key to your wallet. Anyone with these words can access your Bitcoin — keep them written down and stored somewhere safe, offline, and private.
Yes — as long as you have your seed phrase. Download Safex on any new device, tap "Restore Wallet," enter your words in the correct order, and your full wallet and balance will be back instantly.
Yes, completely free — no subscriptions, no hidden fees, no in-app purchases. The only fees you pay are standard Bitcoin network (miner) fees when you send transactions, which go to the Bitcoin network, not to us.
No. During normal use, Safex collects zero personal data. We have no account system, no analytics, and no tracking of any kind. Read our full Privacy Policy for details.
Yes — you can create or import as many Bitcoin wallets as you need, all managed from within the same Safex app. Each wallet has its own separate seed phrase and balance.
Tap "Send," enter the recipient's Bitcoin address (or scan their QR code), enter the amount, review the details carefully, and confirm. The transaction is broadcast to the Bitcoin network immediately.